Return & Refund Policy
7 days
Defects, damage, wrong items — replaced or refunded in full
30 days
Satisfaction returns with authorization
Support
support@wearcoreone.com
7 days: Order issues
What we cover
Contact us within 7 days of delivery for: damage, defects, wrong item, size or color, missing items, or a lost package. We ship a replacement or refund in full — your choice.
No return shipping
No return shipping cost and in most cases nothing to send back. Email support@wearcoreone.com with your order number and five photos of the issue.
What is not a defect
Loose threads, transit creases, small shade differences between dye batches, and fit preferences are not defects — these fall under the 30 days of satisfaction.
Response time
We reply within 2 business days. Approved replacements ship within 24 hours.
30 days: Satisfaction returns
Email us first
Returns require authorization. Email support@wearcoreone.com with your order number before sending anything back — unauthorized returns cannot be processed.
Return window and shipping
Once authorized, send the item back within 14 days with tracked shipping, paid by you. Keep the tracking receipt until your refund is confirmed.
Item condition
Items must be unworn, unwashed, with labels intact. The item price is refunded to your original payment method. Original shipping costs are not refunded.
No exchanges
Return for a refund and place a new order for the size or color you want.
How to start a return
Step 1
Email support@wearcoreone.com with your order number and the reason.
Step 2
Wait for authorization. We reply within 2 business days.
Step 3
Ship the item back within 14 days with a tracked service and send us the tracking number.
Packs & partial returns
Multi-pack defects
Defective tees in a 3, 6, or 10-pack are refunded per shirt at the per-tee price you paid. You keep the rest.
Partial returns
Shirts you keep are repriced at the per-tee rate of the smaller quantity. We refund the difference.
Lost orders & cancellations
Lost in transit
No tracking movement for 10 days: we open a carrier investigation. Confirmed lost orders are replaced or refunded in full.
Delivered but missing
Theft after confirmed delivery is not covered. Check with household members and neighbors, then contact us.
Cancellations
Orders can be cancelled free of charge before dispatch. We dispatch within 24 hours — email us as soon as possible.
Your statutory rights
UK customers
14 days from delivery to cancel under the Consumer Contracts Regulations, 30 days to reject faulty goods under the Consumer Rights Act 2015. This policy adds to those rights and never replaces them.
US customers
This policy adds to any rights you have under your state's consumer protection law. Nothing here limits those rights.
Something wrong with your order?
Email support@wearcoreone.com with your order number and five photos — we replace or refund in full.